Technology exists to serve the needs of a business. It must provide increased
efficiency while keeping costs down.

Rather than look at systems management as the continual functionality of applications and infrastructure
we focus on the ultimate impact that a failure would have on the business process.

At the heart of maintaining productivity lies data and systems availability. These elements need to be available to every employee
on demand regardless of their location, or the time of day or night.

Eclipse Group developed the Eclipse Managed Services methodology to underwrite our contractual commitment to our clients that is defined within each SLA.

Using ITIL best practices, our comprehensive SLA’s consider the interdependence of the constituent pieces of technology and their operational criticality.
The client chooses what is important and what is not, avoiding unnecessary costs.